Client Support

At Textura we are committed to providing each and every one of our customers an exceptional experience. To ensure this, we have developed a variety of support options for use by our customers. If you have questions about using the application, please feel free to contact us at 866.TEXTURA (839.8872) or utilize one of the other support options listed below.

Customer Support Center

Call us at 866.TEXTURA (839.8872) or Email your question to customerservice@texturallc.com
Our helpful US-based Customer Support Representatives are available to assist you Monday through Friday from 7:00 am CT to 8:00 pm CT. After hours, please leave a voice mail and we’ll return your call the next business day.

Online Help

Our user manual is available from the Textura homepage for existing clients under “Textura Info” once you log in. The user manual provides detailed information on every aspect of the Textura Solution including screen shots to help you visualize the answer to your question. With just a few clicks, you can easily find the information you are looking for 24 hours a day, 7 days a week.

Computer-Based Training Courses (CBT)

A number of video-based tutorials are available from the Textura homepage for existing clients under “Textura Info” once you log in. The tutorials provide a quick 5 to 6 minute overview of various aspects of the Textura Solution such as user setup, project setup, change orders, document compliance, and invoicing. Whether you’re just learning the solution or need a quick refresher, you’ll find these tutorials helpful.

Frequently Asked Questions (FAQs)

A comprehensive list of frequently asked questions organized by user role is available from the Textura homepage for existing clients under “Textura Info” once you log in.